Why don't engagement metrics correlate with actual learning impact?

High engagement on learning platforms often measures compliance rather than capability change. Completion rates, login frequencies, and time-on-platform track activity, not behavior transformation. In many organizations, employees complete courses to meet requirements, but the gap between learning consumption and skill application on the job remains wide. We've optimized for metrics that are easy to measure rather than metrics that matter.

What is flow-based learning and how does it differ from microlearning?

Flow-based learning embeds capability development directly into the work stream - learning appears at the point of need within actual work environments. Microlearning is still interruption-based ("Go watch this 5-minute video"). Flow-based learning is moment-of-need delivery: a developer encounters an unfamiliar API and relevant documentation surfaces in the IDE, not a separate LMS. The difference is contextual infrastructure versus scheduled content consumption.

How can L&D become "invisible" while still being effective?

The best L&D functions become invisible not because they're unimportant, but because they're so deeply embedded in work systems that they become indistinguishable from performance support. Think GitHub Copilot or Gmail Smart Compose - these are capability accelerators that work at the point of need, requiring no separate journey to a learning platform. L&D becomes invisible infrastructure rather than scheduled events, measuring behavior change rather than course completions.

What metrics should L&D leaders use instead of engagement metrics?

Shift from activity metrics (course completions, time in system, satisfaction scores) to capability metrics: time-to-competency (from skill gap identification to demonstrated capability), application rate (percentage of learners demonstrating skill use within 7 days), and performance delta (measurable output improvement post-learning). These require integration with work systems, not just learning systems, but they measure what actually matters: capability improvement, behavior change, and busin

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November 27, 2025Eran Vaisfilr, Chief Executive Officer

Beyond Completion Rates: Building Learning Into the Work Architecture

Why the future of L&D is invisible infrastructure, not scheduled events.

Infographic demonstrating the gap between engagement metrics and actual learning impact, showing the shift from activity tracking to capability measurement

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